FAQ
How much does myATDW cost?
Listing on myATDW with the South Australian Tourism Commission is free.
Why should I join myATDW?
Products listed on ATDW appear on many websites, including some of Australia’s largest tourism distributors. These partner sites greatly increase your product’s exposure to potential customers. myATDW gives you control of your listing.
Who can join myATDW?
Any eligible product can list on ATDW.
How do I join myATDW?
It’s easy. Register here and you will receive an email with your username, password and instructions.
Why should I update my listing?
It’s vital that your listing is current, engaging and relevant. This information appears on many travel websites, including southaustralia.com which features in all SATC advertising.
How often should I update my listing?
As often as you like, but it must be updated at least once every 12 months.
What happens if I don’t update my listing?
Your listing may expire. This means it will no longer appear on distributor sites including southaustralia.com. Regular updates ensure that your listing is current and useful for travellers.
How long will it take for my listing or changes to appear?
New listings and changes to existing listings take 3-5 working days to appear online.
New listings and changes are submitted for Quality Assurance (QA) before they are published. This ensures national database standards are met. Images must be the correct size and format. There can be no spelling or other errors on the listing. All information must be displaying properly before it will be published.
Where will my listing appear once it is published?
See the full list of ATDW distributors
How will people find my product on southaustralia.com?
southaustralia.com is an ATDW distributor and therefore publishes your myATDW listing. Visitors to the site will find your product in several ways. One way is via the orange ‘Search & Book’ tab at the top of every page. This divides products into categories and sorts them by region and type. Visitors can also search for keywords via the search field in the top navigation bar.
Can bookings be made through SATC’s website southaustralia.com?
Customers who find you on southaustralia.com can contact you via the details you have listed on your ATDW record. These details might include your telephone number, email address and website. Customers can also contact the South Australian Travel Centre regarding your product via a button on your page.
The website also supports online bookings for accommodation and tour products. These bookings are facilitated by Tourism Exchange Australia (TXA). TXA is a booking platform used by the Australian tourism industry and supported by government tourism organisations across Australia.
ATDW listings are compatible with TXA-integrated booking systems only.
What is TXA?
TXA stands for Tourism Exchange Australia. It is an alliance between ATDW and V3. ATDW collects tourism content from all Australian states and territories and publishes it on multiple websites. V3 enables consumers to immediately book products online.
TXA delivers online bookable Australian tourism products to consumers via ATDW's licensed distributors.
TXA is an inclusive booking exchange. It incorporates inventory and pricing from multiple booking systems and distributes this information via various websites. TXA offers distributors and operators the opportunity to increase sales, and it allows consumers to securely book tourism products online.
I have updated my listing but the changes are not showing on southaustralia.com. Why not?
When you update your listing, click on ‘finish or release live’. If you don’t, your updates may not appear on the website. The ‘save’ button saves a copy of your changed information which will not go live until the ‘finish or release live’ button is clicked.
My product is listed on southaustralia.com but I don't know how it got there?
southaustralia.com is an ATDW distributor. Your ATDW listing may have been created by a previous owner or employee.
If you do not wish to appear, notify us by email and we will remove your listing.
I’ve made some changes in myATDW but they’re not showing on southaustralia.com. Why is this?
There are two possibilities:
1. If your Product Status reads ‘Currently Checked Out for Editing’ you will need to ensure that you click the Accept button to submit the changes for quality assurance.
2. If your Product Status reads ‘Currently in QA Status’ you will need to wait until your product has undergone quality assurance. Once this is done, your Product Status will read ‘Live and Distributing’ and you will be able to make updates again.
What is the difference between editorial pages and product listings on southaustralia.com?
Editorial pages are created and managed by SATC staff and generally contain motivational and destination information.
Your product listing is managed by you. If you think your business should appear on a specific editorial page, please contact SATC. Requests will be reviewed by the site’s content manager.
What is meant by Indicative Rates?
Indicative rates represent the lowest to highest cost for your product over all seasons.
How do I calculate my STAR Rating?
Australian STAR Ratings are administered by AAA Tourism on behalf of Australia's automobile clubs. South Australia’s relevant automobile club is RAA.
How should I describe my product?
Be sure to meet minimum and maximum word limits, as indicated in the relevant myATDW fields.
Use paragraphs, not bullet points or asterisks. Keep language simple and to the point. Avoid clichés or too may adjectives.
Start with your product’s name and outline unique features and qualities. Follow this with any additional information. Put prices, addresses, contact details and facilities in the relevant sections, not in the description.
What are the mandatory sections of myATDW that I must complete?
Mandatory fields vary, depending on the product category. Mandatory fields are indicated by a red border and/or an asterisk when you are in ‘edit’ mode.
How do I display images on my listing?
A maximum of four images can be stored on your listing. If you are not sure how to do this, follow each step in the helpful myATDW wizard.
My Google Maps location is wrong. How do I fix this?
Moving the Google Map marker on your ATDW listing will update its location on all relevant distributor sites.
There is incorrect information about my business displayed on a website.
Check the list of ATDW distributors to see if the website is an ATDW distributor. If it is, you will be able to correct this information by updating your myATDW listing. If you have done this and the distributor site is still incorrect, advise SATC’s Online Services and they will follow it up with the ATDW team. If the website is not a distributor site, you will need to contact this website directly to rectify.
What should I do if an ATDW distributor contacts me?
Occasionally ATDW distributors contact operators with offers of premium advertising space on their web sites, reservation services or other online marketing opportunities. ATDW distributors must follow the ATDW Distributor Communications Guidelines. These guidelines aim to protect the interests of tourism operators, especially from other irrelevant or poor quality unsolicited offers.
If you do not wish to receive further offers or updates from a distributor, you can ‘unsubscribe’ from its email service. Any offers you receive to upgrade or change your listing should be considered on its merits, just like any other offers to advertise.
Products are listed free of charge on a distributor’s website or digital channel as a condition of the ATDW License Agreement.
Why can’t I access myATDW?
Possible reasons might be:
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You are not using Internet Explorer 7.0 or higher.
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You have a Google or Yahoo toolbar switched on. Switch it off by going to ‘view’ and ‘toolbars’ on your Internet Explorer menu and deselecting it.
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You have a pop-up blocker switched on. Switch it off by going to ‘tools’, ‘pop-up blocker’ and selecting ‘turn off pop-up blocker’ or ‘internet options’, ‘privacy’ and deselecting ‘block pop-ups’.
For assistance, contact SATC Online Services.
I've forgotten my username and/or password.
Click on ‘Forgotten your password?’ and your password will be emailed to you.
What do I do if I know my username and password but cannot login?
Sometimes internet browsers like Internet Explorer have automatic settings that stop you logging in. Try refreshing your webpage by pressing the refresh button at the right of the address bar (the green arrows), or by pressing the F5 button on your keyboard. Alternatively, try closing Internet Explorer and opening it again. If you are still having trouble, you may need to adjust Temporary Internet Files:
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Select the Tools menu
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Click Internet Options
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Select the General tab on the far left
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Select Settings in Browsing History
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Make sure there is a dot in the first option, ‘Every time I visit the webpage’
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Click OK
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Click OK
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Refresh your webpage. Close and reopen Internet Explorer.
If you are still having trouble, you may need to delete Cookies:
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Select the Tools menu
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Click Internet Options
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Select the General Tab on the far left
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Select Delete in Browsing History
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Make sure there is a tick next to Cookies, and all others are blank
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Click OK
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Click OK
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Refresh your webpage. Close and reopen Internet Explorer.
If you are still having trouble, you may need to delete all Temporary Internet Files:
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Select the Tools menu
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Click Internet Options
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Select the General Tab on the far left
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Select Delete in Browsing History
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Make sure there is a tick next to Temporary Internet Files, History, Form Data, Passwords and InPrivate Filtering data. Make sure you write down any saved passwords for other internet sites before deleting passwords.
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Click OK
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Click OK
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Refresh your webpage. Close and reopen Internet Explorer.
How do I remove my listing?
Email SATC Online Services with your product details and they will remove the listing for you.
What are myATDW’s internet browser requirements?
You will need to be operating in one of the following browsers to use myATDW:
I’ve accessed my listing but there is no wizard or update option available. Why is this?
Check your initial entry page (as opposed to your brochure view page where you see all your details). The Product Status in the top right hand corner will most likely read ‘Currently in QA Status’. If this is the case, you will need to wait until your most recent changes have undergone quality assurance and are released live. Once this is done, your Product Status will read ‘Live and Distributing’ and you will again be able to make updates.
If my business is an Attraction, can I list Events that are on at my Attraction?
Yes.
How do I manage my listings if I have more than one listing on myATDW?
If you have more than one product listed, you will be able to access all your listings through myATDW with the same login and password.
When you login, simply choose the listing that you need to update from the tabs at the top of the page.
How should I manage TripAdvisor reviews?
TripAdvisor is not an ATDW distributor, but it is a very popular tourism website. Your product may have received a review, so it is important to monitor feedback and use user-generated content to your advantage.
Here are some tips for responding to user-generated content:
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Be nice. You aren’t going to win an argument with a frustrated customer. Even customers who initially had a bad experience might come back.
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Be polite and professional. You’re responding to one person, but the response is public. Keep your responses useful, readable, and courteous.
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Don’t get personal. Remember that you’re replying to feedback about an experience, not about you as a person.
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Feedback is helpful. Both positive and negative feedback can be good for your business and help it grow (even though it’s sometimes hard to hear).
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Keep it short and sweet. Users are looking for genuine responses, but not necessarily novels.
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Don’t say in 20 words what you can say in ten.
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Be thankful. A customer who has written a review has taken the time to invest in the success of your business.
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Respond to happy reviewers when you have new or relevant information to share. You don’t need to thank every reviewer publicly. One response reaches lots of customers, not just one.
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Be a friend, not a salesperson. Your reviewers are already customers, so there’s no need to offer incentives or advertisements. Tell reviewers something new about your business. Share a tip or something they might not know from their first visit.
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Check the review is legitimate. If you have a feeling that the review is suspicious, contact TripAdvisor.
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